News Flash
Court of Appeals ruling – significant on many levels
Aftermarket parts are not of like kind and quality to OEMs
In a unanimous decision the Missouri Court of Appeals for the Western District found American Family Insurance guilty of not paying for complete repairs in Nicholas H. Smith, et al. v. American Family Mutual Insurance Company by systematically specifying non-OEM parts and routinely omitting necessary repairs from estimates.
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Jim Marr - Jim gives an overview of Senate Bill 617A and why it is necessary.
Chris McMurry - Chris tells his story about trying to get his truck fixed.
Randy Dagel - "I stood up for the customer because that's what's legally right. "
Leif Hansen - " These contracts enable insurers to squeeze shops to do less than quality work."

